Welcome to Eze Ventures Store.
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Privacy

Effective Date: December 10, 2024.

Welcome to Eze Chivis Global Venture! Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, ezeventures.co.uk, or use our services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using our website and services.

1. Who We Are

Eze Chivis Global Venture is an ecommerce business based in London, specializing in the sale of cosmetics, creams, and hair products.

We act as both a Data Controller and Data Processor under the applicable data protection laws.

2. Information We Collect

We collect personal and non-personal information to provide and improve our services.

Personal Information

We may collect the following types of personal information:

  • Identity Information: Name, title, date of birth, and gender.
  • Contact Information: Email address, phone number, billing and shipping addresses.
  • Payment Information: Card details and transaction data (processed securely by third-party payment processors).
  • Account Information: Username, password, and order history.
  • Customer Support Information: Communications and queries submitted to us.

Non-Personal Information

This includes data automatically collected during your interaction with our website, such as:

  • IP address.
  • Browser type and version.
  • Device information (e.g., operating system).
  • Pages visited, time spent, and navigation patterns.

We use cookies and similar technologies to collect this information. For more details, refer to our Cookie Policy.

3. How We Use Your Information

We process your information for the following purposes:

1. Providing Services

  • To process and fulfill your orders, including payment confirmation and delivery.
  • To communicate with you regarding your order status, returns, or queries.

2. Improving User Experience

  • To understand website usage and improve functionality, content, and user experience.
  • To offer personalized recommendations and promotional offers based on your preferences.

3. Marketing and Communications

  • To send marketing emails, newsletters, and promotions (with your explicit consent).
  • To notify you about changes to our policies or services.

4. Legal and Security Compliance

  • To comply with legal obligations, including record-keeping and tax reporting.
  • To detect, investigate, and prevent fraud, security breaches, or unauthorized activities.

4. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases to process your information:

  • Consent: For email marketing and promotional communications.
  • Contractual Necessity: For fulfilling orders and delivering services.
  • Legitimate Interests: For improving our services, preventing fraud, and ensuring security.
  • Legal Obligation: For compliance with applicable laws and regulations.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers, including:

1. Payment Processors

To securely process your payments.

2. Shipping and Logistics Providers

To ensure successful product delivery.

3. Analytics and Marketing Tools

To analyze website usage and optimize marketing campaigns.

4. Legal and Regulatory Authorities

To comply with legal requirements or protect our rights, property, or safety.

Where data is shared with third parties, we ensure they adhere to strict data protection standards.

6. International Data Transfers

Your data may be transferred and stored outside the UK or the European Economic Area (EEA). In such cases, we ensure that your information is protected by implementing appropriate safeguards, such as:

  • Binding corporate rules.
  • Standard contractual clauses approved by relevant authorities.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, tax, or accounting obligations. The retention periods are as follows:

  • Account information: Retained as long as your account is active.
  • Transaction records: Retained for seven (7) years to comply with tax laws.
  • Marketing data: Retained until you withdraw your consent.

8. Your Data Protection Rights

Under the GDPR and UK Data Protection Act, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Restriction: Limit processing under certain conditions.
  • Portability: Request transfer of your data to another organization.
  • Objection: Object to data processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us at info@ezeventures.co.uk.

9. Security of Your Information

We use robust security measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption.
  • Firewalls and intrusion detection systems.
  • Regular monitoring and vulnerability assessments.

Despite our efforts, no online platform can guarantee absolute security. Please ensure the safe use of your account credentials.

10. Cookies and Tracking Technologies

We use cookies to improve functionality, enhance user experience, and analyze website performance. You can manage your cookie preferences through your browser settings. For more information, refer to our Cookie Policy.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us, and we will delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before interacting with their platforms.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant updates by posting them on our website with a revised “Last Updated” date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: