Welcome to Eze Ventures Store.
+447979362857

Shipping

Effective Date: December 10, 2024.

At Eze Chivis Global Venture, we are committed to delivering your orders promptly, securely, and efficiently. This Shipping Policy outlines how we handle shipping, including methods, timelines, costs, and other related matters. Please read this policy carefully to understand our practices and ensure a smooth shopping experience.

1. Shipping Coverage

We currently deliver to addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

2. Shipping Methods

We partner with reliable courier and delivery services to ensure your orders reach you safely and on time. Our shipping options include:

  • Standard Delivery: Affordable and efficient shipping for most items.
  • Express Delivery: A faster option for urgent orders, subject to availability and additional charges.

3. Processing Time

  • Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays).
  • Orders placed after 2:00 PM or on weekends/public holidays will be processed on the next business day.
  • Processing time may vary during peak periods (e.g., holidays or sales events), but we strive to minimize delays.

4. Delivery Timeframes

Once your order has been processed, delivery times are as follows:

  • Standard Delivery: Estimated delivery within 3-5 business days.
  • Express Delivery: Estimated delivery within 1-2 business days.

Please note: Delivery timelines are estimates and may vary due to external factors such as weather conditions, courier delays, or unforeseen circumstances.

5. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Approximate costs include:

  • Standard Delivery: £5 (Flat rate or variable based on order size).
  • Express Delivery: £10.

We occasionally offer free shipping on orders exceeding a specified amount. Check our website or promotions page for current offers.

6. Order Tracking

Once your order is shipped, we will send you a confirmation email with tracking details. Use the provided tracking number to monitor your shipment’s progress through the courier’s website.

7. Delivery Address Guidelines

  • Ensure that the shipping address provided at checkout is complete and accurate.
  • We are not responsible for orders delayed or undelivered due to incorrect or incomplete addresses.
  • If you need to update your address after placing an order, please contact us immediately at info@ezeventures.co.uk or +447979362857. Changes may not be possible if the order has already been shipped.

8. Delivery Confirmation

  • Our couriers may require a signature upon delivery for security reasons.
  • If no one is available to accept the delivery, the courier may leave a card with instructions for rescheduling or collection.

9. Damaged or Missing Shipments

  • If your order arrives damaged, please notify us within 48 hours of delivery by contacting info@ezeventures.co.uk or +447979362857. Include photos of the damaged item(s) and packaging for assessment.
  • If your shipment is missing or delayed, please contact us, and we will coordinate with the courier to resolve the issue promptly.

10. Returns Due to Failed Delivery

  • If a delivery attempt fails due to incorrect address details or refusal to accept the package, the order may be returned to us.
  • In such cases, you may be responsible for any additional shipping fees to resend the order.

11. Restricted Items

Certain items may have shipping restrictions due to safety, legal, or other considerations. If an item in your order is subject to such restrictions, we will contact you promptly to discuss alternatives.

12. Shipping During Holidays or Special Events

During peak holiday seasons or special events, delivery times may be extended due to high order volumes. We recommend placing your order early to avoid delays.

13. Contact Us

For questions, concerns, or assistance with your shipment, please contact us at:

Eze Chivis Global Venture is dedicated to providing a seamless shopping and shipping experience. By placing an order, you agree to this Shipping Policy and our Terms of Service.