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Return & Refund

Effective Date: December 10, 2024.

At Eze Chivis Global Venture, your satisfaction is our top priority. While we strive to ensure that every product meets the highest standards of quality, we understand that situations may arise where you may need to return or exchange an item. This policy outlines the terms and conditions for returns, refunds, and exchanges.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • The item must be in the same condition as received, free from damage or tampering.
  • The return request must be initiated within 14 days of the delivery date.

Certain items are non-returnable for health and hygiene reasons. These include, but are not limited to:

  • Opened skincare products.
  • Used cosmetic items.
  • Personal care products such as brushes, sponges, or applicators.

2. Initiating a Return

To initiate a return:

  1. Contact our customer support team at info@ezeventures.co.uk or call +447979362857 within 14 days of receiving your order.
  2. Provide the following information:
    • Order number.
    • Reason for the return.
    • Photos of the product(s), if applicable (e.g., damaged or defective items).
  3. Our team will evaluate your request and provide instructions for returning the item(s).

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
  • We recommend using a tracked shipping service to ensure the safe return of your item(s). We are not responsible for returns lost in transit.
  • Include the original invoice or proof of purchase with your return package.

4. Refund Process

Once your returned item(s) are received and inspected, we will process your refund. Refunds are issued as follows:

  • Original Payment Method: Refunds will be credited back to your original payment method within 7–14 business days after the return is approved.
  • Store Credit: In some cases, we may offer store credit as an alternative.

Please note: Refunds will exclude any original shipping costs unless the return is due to our error.

5. Exchanges

We offer exchanges under the following conditions:

  • The requested exchange item is of equal or lesser value.
  • The item for exchange is available in stock.
  • The original item meets the eligibility criteria for returns.

If an exchange is not possible due to stock availability, a refund or store credit will be offered.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery by emailing info@ezeventures.co.uk or calling +447979362857.
  • Provide photos of the damage or defect along with your order details.
  • We will arrange for a replacement or full refund at no additional cost.

7. Incorrect Items

If you receive an incorrect item:

  • Contact us immediately at info@ezeventures.co.uk or +447979362857.
  • We will arrange for the return of the incorrect item and promptly ship the correct product.

8. Non-Returnable/Non-Refundable Items

The following items are not eligible for return or refund:

  • Items marked as “final sale” or “clearance.”
  • Gift cards or store credits.
  • Products that have been used, altered, or are missing original packaging.

9. Refund Exceptions

We reserve the right to refuse a refund if:

  • The return request falls outside the 14-day return window.
  • The item is returned damaged, used, or without original packaging.
  • The item does not meet the eligibility criteria specified in this policy.

10. Cancellations

Orders can be cancelled before shipment by contacting us at info@ezeventures.co.uk. Once an order has been shipped, it cannot be cancelled but may qualify for return following the terms outlined above.

11. Gifts and Promotions

  • If the item was marked as a gift at the time of purchase and shipped directly to you, any eligible refund will be issued as store credit.
  • Promotional items or items purchased with discounts are refundable only to the value paid at checkout.

12. Contact Us

If you have any questions about this policy or need assistance with a return or refund, please contact us:

13. Updates to this Policy

This Return and Refund Policy may be updated from time to time. The latest version will always be available on our website. By placing an order, you agree to the terms outlined in this policy.