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Terms

Effective Date: December 10, 2024.

Welcome to Eze Chivis Global Venture! These Terms of Service (“Terms”) govern your access to and use of our ecommerce website, ezeventures.co.uk, and the services we provide, including the sale and delivery of cosmetics, creams, and hair products (collectively, “Services”). By accessing or using our website or purchasing products through it, you confirm that you have read, understood, and agree to be bound by these Terms, as well as any other applicable laws or regulations.

If you do not agree to these Terms, you must immediately discontinue use of our Services.

1. About Us

Eze Chivis Global Venture is a London-based ecommerce business specializing in the sale of high-quality cosmetics, creams, and hair products. We are committed to providing an exceptional shopping experience by offering premium products tailored to meet the diverse needs of our customers.

Our business details are as follows:

Please contact us for any questions, concerns, or additional assistance regarding our Services.

2. Eligibility

To use our Services, you must meet the following eligibility criteria:

  1. Legal Age: You must be at least 18 years old to place orders, create an account, or otherwise use our Services.
  2. Capacity to Contract: By accessing our Services, you confirm that you have the legal capacity to enter into a binding contract under applicable laws.
  3. Compliance: You agree to comply with all applicable local, national, and international laws when using our Services.

If you are under the age of 18, you may use our Services only under the supervision and with the consent of a parent or legal guardian.

3. Accounts and Registration

Account Creation:

  • To access certain features of our website, such as placing orders, tracking purchases, or saving favourite items, you may be required to create an account. During registration, you must provide accurate, complete, and up-to-date information.

Account Security:

  • You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activities conducted under your account will be deemed to have been carried out by you.
  • If you suspect unauthorized access to your account, you must notify us immediately at info@ezeventures.co.uk.

We reserve the right to suspend or terminate accounts suspected of fraudulent activity, unauthorized access, or any violation of these Terms.

4. Products and Services

Product Information:

  • We strive to provide accurate descriptions, images, and pricing information for all our products. However, we do not guarantee that product details, such as colours or textures, will be error-free or precisely match their appearance on your device screen.

Availability:

  • Product availability is subject to change without prior notice. We reserve the right to discontinue any product at any time.

Intended Use:

  • Products sold through our website are intended for personal use only and not for resale or commercial distribution unless explicitly authorized in writing by Eze Chivis Global Venture.

5. Pricing, Payments, and Taxes

Pricing:

  • Prices displayed on our website are quoted in GBP (£) and include applicable VAT and other taxes unless stated otherwise.
  • We reserve the right to adjust pricing at any time without notice.

Payments:

  • We accept payments through secure third-party payment processors. Available options include credit/debit cards, PayPal, and other methods displayed during checkout.
  • By submitting payment information, you represent and warrant that you are authorized to use the payment method and that all payment details are accurate.

Taxes and Duties:

  • For international orders, additional customs duties, import taxes, or local fees may apply. These costs are the sole responsibility of the customer.

6. Shipping and Delivery

Shipping Locations:

  • We offer shipping within the UK and to select international destinations.

Delivery Times:

  • Delivery times are estimates and may vary depending on factors such as location, product availability, and external circumstances (e.g., customs delays).

Risk of Loss:

  • Once the product is shipped, the risk of loss or damage transfers to the customer. We recommend inspecting your package upon delivery and contacting us promptly for any issues.

Shipping Policies:

  • Detailed shipping terms, including available methods, timelines, and costs, can be found in our Shipping Policy.

7. Returns and Refunds

Eligibility for Returns:

  • Products must be unused, unopened, and returned in their original packaging within 14 days of delivery.

Exclusions:

  • Due to hygiene reasons, certain items, such as opened cosmetics or personalized products, are non-refundable unless defective.

Refund Process:

  • Refunds will be issued to the original payment method within 14 business days after we receive and inspect the returned item.

For more information, please review our Returns and Refunds Policy.

8. User Obligations

You agree to:

  • Provide accurate information during account registration and checkout.
  • Use the Services only for lawful purposes and refrain from engaging in any fraudulent or malicious activity.
  • Respect intellectual property rights and not reproduce or distribute content from our website without explicit authorization.

Prohibited activities include, but are not limited to:

  • Attempting to bypass security measures.
  • Interfering with website functionality.
  • Uploading harmful software (e.g., viruses, Trojans).

9. Intellectual Property

All intellectual property rights related to our website and Services, including trademarks, copyrights, and proprietary designs, belong to Eze Chivis Global Venture or our licensors. Unauthorized use of our intellectual property is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, Eze Chivis Global Venture shall not be liable for any:

  • Indirect, consequential, or incidental damages arising from the use of our Services.
  • Losses caused by delays, errors, or interruptions in service delivery.

Our liability, in any event, shall not exceed the amount paid by the customer for the specific product or service in question.

11. Privacy and Data Protection

We are committed to protecting your personal data in compliance with applicable laws, including the UK Data Protection Act and GDPR. For details on how we collect, process, and protect your information, please review our Privacy Policy.

12. Dispute Resolution

Governing Law:

  • These Terms are governed by the laws of England and Wales.

Dispute Resolution:

  • In the event of disputes, we encourage amicable resolution through negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Modifications to Terms

We may update these Terms periodically to reflect changes in our business practices, legal requirements, or other factors. Any changes will be effective immediately upon posting on our website.

14. Contact Us

For further clarification or questions regarding these Terms, please contact us at: